It’s a simple promise. If you’re ‘sold’ on doing business with us because of our quality range, customer-focused service, on-time delivery and Guarantee…but not our price…then still come in or phone, because we’ll beat any competitive price. What’s more, if you tell us you’ve found a lower price elsewhere, we’ll take you at your word and beat it without asking you for a copy of a written competitive quote or ad. The customer really IS always right at Centenary Landscaping Supplies. However, you’ll understand that some claims may be below our cost price triggering a decline to match the price for you. But, if it’s a part of a suite of products then it still may be considered in the overall purchase. So simply ask; you have nothing to lose.
Our 100% Satisfaction Guarantee or Your Money Back…
We want you to be completely delighted and satisfied with the service and materials you receive from us. If for some reason you are not then please let us know. All we ask is that you give us the opportunity to put things right to your satisfaction or we’ll refund your money in full. You can’t get fairer than that, now can you?
The Price Promise Does Not Apply if…
1. The claim is clearly fraudulent and dishonest.
2. The price claimed is below our cost price.
3. The competitor cannot actually supply and doesn’t have the product in stock.
4. Commercial claims will follow negotiations on price where the same principles apply.
5. Commercial / Trade compensation claims will be dealt with through the usual legal and mediation channels but will also follow the same principles.